Terms and Conditions for Man And Van Barnet
These Terms and Conditions set out the basis on which Man And Van Barnet provides removal, delivery, transport and related services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are intended to create a clear understanding between the customer and the service provider, covering how bookings are made, how payments are handled, what happens if plans change, and how liability is managed. These terms apply to all standard domestic and commercial jobs arranged under the man and van Barnet service name, unless a separate written agreement states otherwise.
For the purposes of these terms, “we”, “us” and “our” refer to the service provider, while “you” and “your” refer to the person or business making the booking. A booking may include furniture moves, item deliveries, loading and unloading, collection services, and similar transport work. We may refuse or cancel a booking where we reasonably believe the job is unsafe, unlawful, outside our service scope, or likely to cause damage or delay. Nothing in these terms affects your statutory rights under UK consumer law where those rights apply.
These terms should be read carefully before confirming any work. By proceeding, you confirm that the details you provide are accurate and that you are authorised to arrange the service on behalf of the items, premises, or business involved. If you are booking on behalf of another person, you are responsible for ensuring that they are aware of and agree to these terms. The remainder of this document explains the key conditions that apply to the man and van service.
Booking Process
Bookings are usually made by providing the necessary job details, including collection and delivery addresses, access conditions, item descriptions, floor levels, parking restrictions, and preferred dates or time windows. A quotation may be based on the information supplied at the time of enquiry, and the final service price may change if the actual job differs materially from the original description. It is your responsibility to provide complete and truthful information so that we can allocate the appropriate vehicle, equipment, and staff. If the job requires specialist handling, dismantling, heavy lifting, waiting time, or multiple trips, these factors may be reflected in the quotation or final invoice.A booking is not confirmed until we have accepted it and, where required, received any requested deposit or prepayment. We may issue written confirmation by message, email, invoice, or another agreed method. Once confirmed, you should check the booking details immediately and notify us of any errors. We may amend the scheduled time or resource allocation where necessary for operational reasons, although we will aim to give reasonable notice where possible. The man and van Barnet service is arranged on the basis of the information available at the time of booking and may be subject to adjustments where circumstances on site differ from the original description.
Access requirements must be disclosed in advance. This includes narrow hallways, no-lift buildings, restricted parking, long carrying distances, or any other factor that may affect how the job is completed. If our team arrives and the service cannot proceed safely or efficiently because important information was withheld, we may charge for wasted attendance, waiting time, or partial completion, depending on the circumstances. We reserve the right to refuse to move items that are prohibited, dangerous, unhygienic, or too large or heavy to be moved safely with the resources agreed.
Payments and Charges
All prices are normally quoted in pounds sterling and may be inclusive or exclusive of VAT depending on the service arrangement and applicable tax position. Unless otherwise agreed in writing, payment is due in full upon completion of the job. In some cases, we may request a deposit, advance payment, or part payment before the service date. If a deposit is requested, the booking may not be secured until the payment has cleared. The customer remains responsible for the full quoted amount unless a written amendment has been agreed before the job begins.Additional charges may apply where the scope of work increases during the job, including extra labour, long waiting periods, delayed access, additional collections, congestion, parking penalties caused by customer instructions, or disposal fees for items agreed to be removed. Where possible, we will explain such charges before they are incurred. If the job changes significantly after the booking is confirmed, we may revise the quotation. The man and van Barnet price may also change if travel time, loading time, or the volume of goods is materially different from what was originally described.
Payment must be made using the methods we accept at the time of booking or completion. If payment is not received when due, we may charge interest or recovery costs where permitted by law and may suspend further services until the outstanding balance is settled. Title to any goods sold by us, if applicable in a separate arrangement, will not pass until full payment is received. You must ensure that the person authorising the booking is able to make payment and that any third-party payment arrangement is confirmed in advance.
Cancellations, Changes and Waiting Time
You may cancel or reschedule a booking by giving reasonable notice. If notice is given sufficiently in advance, we may offer to move the booking to another date or time. However, late cancellations may result in a charge to cover lost time, administration, vehicle allocation, or staff costs. If a booking is cancelled after resources have been assigned or the team has started travelling, we may charge a cancellation fee proportionate to the loss incurred. Where a deposit has been paid, it may be non-refundable in full or in part if the cancellation occurs too close to the scheduled service time.If you are not ready at the agreed time, waiting time may be charged at our standard hourly or part-hourly rate. If access is unavailable, the correct contact person is absent, or the job cannot proceed because arrangements have not been completed, we may classify the visit as a failed attendance and apply an appropriate charge. We understand that delays can occur, but we expect customers to keep us informed as early as possible. We may also need to reschedule due to traffic, adverse weather, vehicle issues, or other matters beyond our reasonable control. In such cases, we will try to communicate promptly and agree a revised arrangement.
Changes to the service requested on the day may be accepted at our discretion. Any increase in work may require additional time or extra charges. If the revised job is beyond the capacity of the original booking, we may decline the extra work while still completing the agreed portion if it is safe and practical to do so. The man and van service is designed to be flexible, but flexibility depends on vehicle availability, staffing, and site conditions.
Liability and Customer Responsibilities
You are responsible for ensuring that the goods, premises, and access routes are suitable for the service requested. Items should be properly packed, protected, and, where necessary, disassembled before the team arrives unless dismantling has been agreed as part of the booking. Fragile, antique, or high-value items should be declared in advance so that suitable care can be taken. We are not responsible for damage arising from poor packing, pre-existing defects, hidden faults, inadequate wrapping, or the normal risks associated with moving items that are inherently fragile or unstable.We will take reasonable care when handling your property, but our liability is limited to losses caused by our proven negligence or breach of these terms. To the fullest extent permitted by law, we will not be liable for indirect or consequential losses, loss of profit, business interruption, or loss of opportunity. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If damage occurs, you must notify us as soon as reasonably possible and provide supporting details so that the matter can be assessed promptly.
Where our team is asked to move items by a method that carries obvious risk, such as navigating restricted stairways, tight corners, or poor surfaces, we may refuse the task if we believe it could cause injury or damage. We are not liable for damage caused by items being incorrectly loaded by the customer, by third parties, or by circumstances outside our reasonable control. You must ensure that property is insured to the level you consider appropriate, especially where the goods are valuable or irreplaceable. The man and van Barnet service is provided on a best-efforts basis within the limits of safe transport and reasonable care.
Waste Regulations and Disposal
If the booking includes the removal or disposal of waste, you confirm that the items are lawfully owned by you or that you have authority to arrange their disposal. We will only handle waste in a manner consistent with UK waste legislation and any applicable local authority or environmental rules. We may request clarification of the waste type, quantity, and source before agreeing to collect it. We do not accept hazardous waste, clinical waste, asbestos, chemicals, pressurised containers, or other controlled materials unless expressly agreed and lawfully permitted in writing.Customers must not place prohibited items in the load without prior agreement. If such items are discovered, we may refuse to transport them, return them at your cost, or require you to arrange lawful disposal. You remain responsible for ensuring that all waste is described accurately. Where required, waste transfer documentation or other records may be completed in accordance with applicable regulations. If we dispose of waste on your behalf, you acknowledge that charges may include handling, transport, and lawful disposal fees.
By requesting waste removal, you warrant that the waste does not contain items that would expose our team, the public, or the environment to unnecessary risk. We reserve the right to inspect loads, decline unsuitable waste, and stop work if we believe that the items present a legal, environmental, or safety issue. The man and van Barnet waste collection service is subject to all relevant UK waste duties, and you agree to cooperate with any compliance measures reasonably required for lawful disposal.
Insurance, Delays and Force Majeure
We may maintain insurance appropriate to the nature of the services provided, but this does not replace your own responsibility to insure your goods if you wish to protect against loss or damage beyond the limits set out in these terms. Any insurance arrangement must be disclosed in advance if specific cover is required. Claims are normally assessed based on evidence, the circumstances of the incident, and whether the customer complied with their responsibilities under these terms. We may ask for photographs, invoices, or other proof of value where a claim is made.We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, road closures, accidents, breakdowns, strikes, acts of public authority, or sudden unavailability of access. If such an event occurs, we will make reasonable efforts to minimise disruption and agree an alternative date or approach. However, we will not be liable for losses arising from delays outside our control, except where liability cannot lawfully be excluded. The man and van Barnet service is planned carefully, but transport work may still be affected by external conditions.
Nothing in these terms limits any rights you may have under consumer legislation concerning services that are not provided with reasonable care and skill or not as described. If a problem arises, you should raise it promptly so that we can investigate and, where appropriate, take reasonable steps to resolve it. Delayed notification may affect our ability to examine the issue fairly.
General Provisions and Governing Law
We may update these terms from time to time, and the version in force at the time of booking will normally apply to your service. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing any right will mean that we have waived that right. You may not transfer your rights or obligations under these terms without our written consent, but we may assign or subcontract part of the service where reasonable and lawful to do so.These terms, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. This clause applies to the entire relationship between the customer and the service provider in respect of the man and van service.
By making a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. We aim to provide a straightforward, professional service, with clear communication and fair charging. These terms are intended to support that approach by setting out the rights and responsibilities of both sides in a practical way. If you proceed with a booking, you accept that the service will be delivered in line with the conditions stated above.